10 Ways to Show Customers That You Care
Rick Henkin
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There are many things you can do to show your customers that you care. Some of them take more time and effort than others. But, here are 10 quick and easy things you can do right now to let your customers know that you understand that you're in business to serve them:


10 Ways to show customers that you care:


  1. Offer multiple methods of payment


  2. Use trust badges and reassurance logos


  3. Place your privacy, guarantee and return policies or links at the points of greatest customer anxiety


  4. Be upfront about pricing and shipping


  5. Offer guarantees


  6. Allow purchasing without registering first


  7. Immediately confirm the order


  8. Make sure product descriptions are accurate and detailed


  9. Display telephone number and address and make them easy to find


  10. Offer customer reviews of your service and/or product

Just these few changes will make a significant difference in your customer's perception of your business. Look at each and every aspect of your online business from your customer's point of view, it's the only perspective that really matters.


ARTICLE DATE: 2009-07-21
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