Tip of the Week: Enhancing the Value of a Lower Price- If your service or product is substantially the same as your competitor's, but is lower priced, it's natural to assume that your customer will recognize the value of the savings and choose your product.
I just came across a study published in the Journal of Consumer Research entitled: "Opportunity Cost Neglect" that says differently. They found that consumers don't often take into account the "opportunity cost" of the savings, meaning what else they can purchase with the money saved.
An example that the authors used was that of an IKEA print ad that appeared in Singapore earlier this year. The ad featured 2 images: the image on the left showed an unhappy woman standing in front of a fancy cabinet containing a single pair of shoes. The caption underneath read, "Customized cabinet ($1670) + 1 pair of shoes ($30) = $1700. The image on the right showed a woman standing in front of a less fancy IKEA cabinet filled with shoes. The caption underneath showed, that the cabinet's price of ($245) + 48 pairs of shoes ($1440) was still less than the $1700 from the other image.
The study also discovered that it wasn't even necessary to point out specific things the customer might purchase with their savings. Simply reminding them that the cheaper option allows them to spend the savings on something else can be enough.
The point is that the competitive advantage you have by offering a less expensive product or service may not be enough to win the sale. It should be enhanced by pointing out the "opportunity costs" of the savings to your customer.
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